Terms of sale
Applicable to any order placed on the psbwatches.com website by a consumer (B2C). Wholesale sales (B2B) or orders placed outside the website are subject to separate commercial terms.
1. IDENTIFICATION OF THE SELLER
The website psbwatches.com is published by PSB ONLINE MARKET, a French simplified joint-stock company (Société par Actions Simplifiée - SAS) with a share capital of €1,000, hereinafter "PSB WATCHES".
- Address: 58 Rue de Monceau, 75008 Paris, France
- SIRET: 98086231200017
- Intra-Community VAT number: FR89980862312
- Email: contact@psbwatches.com
2. SCOPE
These Terms of Sale govern all sales concluded between PSB WATCHES and any customer acting as a consumer on the psbwatches.com website. They are accessible and printable at any time via a direct link at the bottom of every page of the site. Confirming an order constitutes full and unreserved acceptance of these Terms of Sale, which take precedence over any other document unless otherwise agreed in writing.
3. PRODUCTS
The products offered for sale are described and presented as accurately as possible. PSB WATCHES sells, among other things, branded watches and other accessories acquired through international supply channels. The authenticity of each product is guaranteed by PSB WATCHES. Product photographs are not contractually binding.
Independent reseller status. Unless expressly stated otherwise on the site, PSB WATCHES is neither an authorized dealer, nor a partner, nor an official representative of the brands whose products it sells, and has no legal, capital or commercial relationship with them. The brand names and logos mentioned on the site are used solely to identify and describe the authentic products offered for sale, in accordance with their function as an indication of origin, and should not be interpreted as suggesting any affiliation, partnership, sponsorship or endorsement by these brands.
PSB WATCHES sells exclusively authentic products, acquired through international supply channels. To the extent that such products have been lawfully placed on the market within the European Economic Area by the trademark owner or with its consent, their resale falls under the principle of trademark exhaustion (Article L713-4 of the French Intellectual Property Code) and does not require any authorization from the trademark owner. Any visual reproduction or mention of a trademark on the site constitutes a lawful, descriptive use, intended solely to identify the products offered, and does not constitute use of the trademark as PSB WATCHES's own.
4. ORDERS
Any order placed on the site implies unreserved acceptance of these Terms of Sale. Orders are subject to product availability. PSB WATCHES reserves the right to refuse or cancel any order in the event of product unavailability, an obvious pricing error, or any other legitimate reason, in particular in the event of suspected fraud; the customer will then be informed without delay and fully refunded if payment has already been debited. Information provided by the customer (identity, delivery address, contact details) is provided at their own responsibility.
A confirmation email summarizing the order details is sent to the customer once payment has been validated.
5. PRICES AND PAYMENT
Prices are shown in euros, inclusive of all taxes, or in the customer's local currency, excluding shipping costs, which are specified before the order is confirmed. Payment is made in full at the time of ordering, using the payment methods offered on the site.
PSB WATCHES reserves the right to change its prices at any time; only the price in effect at the time the order is confirmed applies to that order, and no subsequent price change affects an order already confirmed.
Obvious pricing error. In the event that, despite the care taken in presenting the site, a product is displayed at a manifestly erroneous price (in particular due to a technical malfunction, a data entry error, or a blatant anomaly disproportionate to the actual value of the product), PSB WATCHES reserves the right to cancel the corresponding order, including after it has been confirmed, and to inform the customer as soon as possible. The customer will then be fully refunded for any sums already paid, without being entitled to any compensation in this respect. This right applies only to obvious errors and may not be invoked for a mere subsequent change in PSB WATCHES's commercial assessment of a correctly displayed price.
6. DELIVERY
PSB WATCHES undertakes to deliver ordered products within the timeframes indicated when the order is placed, except in the event of force majeure. Shipping costs, which vary depending on the destination and shipping method, are communicated to the customer before the order is confirmed.
For deliveries outside the European Union, the customer is informed that customs duties, import taxes or customs clearance fees may be charged by the authorities of the destination country; these fees are the customer's sole responsibility and are not included in the price paid to PSB WATCHES.
Compliance with the regulations of the destination country. It is the customer's sole responsibility to check, prior to placing an order, the regulations applicable in their country of residence or delivery: customs duties, local taxes, import restrictions or prohibitions, customs formalities, required authorizations, or any other legal or regulatory requirement. PSB WATCHES cannot be held liable for the consequences of the customer's failure to comply with the regulations applicable in their country, nor for any refusals, delays, holds, taxation or destruction of parcels ordered by local customs or administrative authorities on this basis.
In the event that a parcel is blocked, refused or returned by the customs authorities of the destination country for a reason not attributable to PSB WATCHES (product locally prohibited, customer's failure to pay duties, incomplete import documentation, etc.), the related costs (return, destruction, storage) remain the customer's responsibility, and PSB WATCHES will only proceed with a refund for the product, net of these costs, once the parcel has actually been recovered or its destruction confirmed by the carrier.
PSB WATCHES does not guarantee that its products comply with the legislation in force in every possible destination country; it is the customer's responsibility to verify such compliance before placing an order.
Risk transfers upon delivery, except where the customer uses a carrier of their own choosing, in which case risk transfers as soon as the parcel is handed over to the carrier.
Deadline for reporting non-delivery. In the event of non-receipt of an order, it is the customer's responsibility to report this to PSB WATCHES within a maximum period of 6 months from the estimated delivery date communicated when the order was placed. This period reflects the significantly shorter claim deadlines imposed on PSB WATCHES by its own carriers. After this 6-month period, PSB WATCHES will, in practice, no longer be able to file a claim with the carrier concerned and can therefore no longer guarantee the customer either a replacement product or a refund, as the loss of the parcel can no longer be established or attributed with certainty. Customers are therefore encouraged to report any delivery issue as soon as possible after the estimated delivery date.
7. RIGHT OF WITHDRAWAL
In accordance with Articles L221-18 et seq. of the French Consumer Code, the consumer has a period of 14 full days from receipt of the product to exercise their right of withdrawal, without having to provide a reason or pay a penalty, except, where applicable, for return shipping costs.
To exercise this right, the customer must notify their decision unambiguously (by email to contact@psbwatches.com) before the 14-day period expires.
During this period, the customer may examine and handle the product as they reasonably would in a shop. PSB WATCHES will refund the full amount paid (product + standard shipping costs) within a maximum of 14 days from notification of withdrawal, using the same payment method used for the order, unless the customer expressly agrees to a different method. This refund may be deferred until the goods are received or proof of shipment is provided by the customer, whichever occurs later.
Return shipping costs remain the customer's responsibility, except in the event of an error attributable to PSB WATCHES (product not matching the order or defective on receipt), in which case the customer will receive a prepaid shipping label.
(see also our Return Policy for the practical arrangements for shipping the parcel)
8. WARRANTIES
8.1 Legal warranty of conformity
In accordance with Articles L217-3 et seq. of the French Consumer Code, PSB WATCHES is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. This legal warranty of conformity applies for 2 years from delivery of the goods, and the customer is not required to prove that the defect existed at the time of delivery during the first 24 months (Article L217-7). It is free of charge and is exercised, at the customer's choice, through repair or replacement of the goods.
8.2 Legal warranty against hidden defects
In accordance with Articles 1641 to 1648 of the French Civil Code, PSB WATCHES is liable for hidden defects in the product sold that render it unfit for its intended use, or that so diminish that use that the customer would not have acquired it, or would only have paid a lower price for it, had they been aware of them. The customer has a period of 2 years from discovery of the defect to take action, and may choose between rescission of the sale or a price reduction.
8.3 PSB WATCHES commercial warranty
In addition to — and without in any way limiting — the legal warranties described above, PSB WATCHES offers a commercial warranty of 2 years from the date of purchase, covering mechanical malfunctions occurring under normal conditions of use. Details of the exclusions (normal wear, batteries, straps, accidental damage) and of the procedure for making a claim are available on our Warranty page.
9. LIABILITY
PSB WATCHES cannot be held liable for non-performance of the contract in the event of force majeure, an unforeseeable and insurmountable act of a third party, or fault on the part of the customer. The site strives to ensure the accuracy of the information published on it, but cannot guarantee the complete absence of errors.
10. INTELLECTUAL PROPERTY
All elements of the site (text, visuals, logos) are the exclusive property of PSB WATCHES or its partners and are protected as such. Any unauthorized reproduction may constitute infringement.
11. PERSONAL DATA
Personal data collected when placing an order is processed in accordance with our Privacy Policy, in compliance with the GDPR.
12. CONSUMER MEDIATION
In accordance with Articles L616-1 et seq. of the French Consumer Code, in the event of a dispute that is not resolved directly with our customer service, the consumer has the right to use a consumer mediator free of charge.
13. GOVERNING LAW AND DISPUTES
These Terms of Sale are governed by French law. In the event of a dispute, the consumer may, at their choice, bring proceedings before the court of the place where the defendant resided at the time the contract was concluded or the harmful event occurred, or before the court of the place where the consumer themself resided at the time the contract was concluded or the harmful event occurred (Article R631-3 of the French Consumer Code). Any clause to the contrary shall be deemed unwritten with respect to the consumer.
Last updated: August 10, 2026