Guarantee

PSB WATCHES Warranty Conditions: What You Need to Know

At PSB WATCHES, we offer a 2-year commercial warranty against mechanical defects, in addition to your legal guarantees (see our Terms and Conditions of Sale, "Warranties" section, for details on the legal warranty of conformity and hidden defects, which apply in all cases and independently of the following).

A warranty directly provided by PSB WATCHES. Unless explicitly stated otherwise on the website, PSB WATCHES is not an authorized distributor of the brands it sells (see our Terms and Conditions of Sale, "Products" section, for details on our status as an independent reseller). The warranty described below is therefore a commercial warranty specific to PSB WATCHES, fully supported by us; it does not involve the manufacturer or its official after-sales service network (unless an agreement with the brand exists). Therefore, you do not need to claim this warranty from an authorized service center of the brand: it is PSB WATCHES, and only PSB WATCHES, that handles the support, diagnosis, and repair or replacement under the conditions described below.

What the warranty covers

The PSB WATCHES commercial warranty covers mechanical malfunctions occurring under normal use conditions, for 2 years from the date of purchase, including:

1. Movement problems: excessive delays, sudden stops, malfunctions in the regular operation of the watch.
2. Internal movement failures: mainspring, escapement, balance wheel, and other essential components.

What the warranty does not cover

1. Accidental or intentional damage: incorrect use, rough handling, dropping, impact, water exposure beyond the advertised water resistance, or attempted repair by an unauthorized third party.

2. Normal wear and tear: scratches on the case or bracelet resulting from regular use.

3. Batteries and straps: subject to wear and tear, not covered, but replaceable via our after-sales service at an additional cost.

4. Lack of maintenance or poor general condition of the product. The warranty may be refused if the watch shows, upon receipt by our services, clear signs of poor maintenance or mistreatment, including significant scratches, significant dirt or corrosion, traces of impact, oxidation or water infiltration, or any other degradation clearly linked to use rather than a manufacturing defect. In this case, our watchmakers document their findings (with photos) and communicate the details to you; a quote for paid repair may be offered to you as a commercial gesture, without commitment on our part under the warranty.

This exclusion applies only to our commercial warranty and does not affect your legal warranty of conformity or hidden defects when the conditions for these are met (see our T&Cs).

Product Authenticity

We guarantee the authenticity of every watch sold on our website. If you have any doubt about the authenticity of your product, please contact us: we will ask you to provide the elements causing your doubt (visual comparison, serial number, feedback from a technical center, etc.) and, if necessary, you have every right to have the product authenticated, on your side, by the manufacturer.

Warranty Card and Manufacturer Recognition

As mentioned above, since PSB WATCHES is not necessarily an authorized distributor of the brands it offers (unless stated otherwise), some brands may refuse to register or honor their own manufacturer's warranty on a product purchased outside their official network, even if the product is authentic and new. This situation, specific to parallel distribution channels, is beyond our control and in no way affects the 2-year commercial warranty described on this page, which PSB WATCHES fully provides itself.

How to claim the warranty

1. Keep your warranty certificate and proof of purchase, which are necessary for any claim.
2. In case of malfunction, contact our customer service as soon as possible to report the problem and arrange for the return of your watch.
3. We recommend shipping your watch via a tracked and insured method up to its value. Until actual receipt of the package at our premises, the risk of loss or damage during return shipping remains your responsibility; PSB WATCHES cannot be held responsible for a shipping incident that occurred before this receipt. Proof of shipment with tracking is required in case of a dispute with the carrier.
4. Our qualified watchmakers will conduct a thorough evaluation to determine if the malfunction falls under the warranty or the exclusions mentioned above.
5. If the problem is covered, we will repair or replace your watch free of charge. If it is not (exclusion or observed lack of maintenance), we will contact you to offer, if possible, a repair or replacement at your expense.

The warranty process may, depending on the case, take several weeks (diagnosis, ordering spare parts, etc.).

For any questions, please contact our customer service team.

Last updated: August 10, 2026