Guarantee

PSB WATCHES Watch Warranty Conditions: What You Need to Know

At PSB WATCHES, we understand the importance of offering our customers peace of mind when they invest in one of our quality watches. That's why every watch ordered from us comes with a warranty certificate valid for 2 years. We want to assure you that your watch is protected against potential mechanical defects that may occur during this period.

What the warranty covers:

The PSB WATCHES warranty covers all mechanical malfunctions that your watch may encounter under normal conditions of use for one year from the date of purchase. This includes, but is not limited to:

1. Movement problems: If your watch experiences problems related to its mechanical movement, such as excessive delays, sudden stops, or malfunctions in its regular operation, these will be covered by our warranty.

2. Movement failures: We cover failures of the internal watch movement, including issues related to the mainspring, escapement, balance wheel, and other essential components.

What the warranty does not cover:

It is important to note that our standard one-year warranty does not cover certain items, including:

1. Accidental or intentional damage: The warranty does not apply to damage resulting from improper use, rough handling, accident, negligence, or unauthorized repair attempts by qualified professionals.

2. Normal wear and tear: Normal wear and tear resulting from regular use of the watch, such as scratches on the case or strap, is not covered by the warranty.

3. Batteries and straps: Batteries and straps are items subject to wear and tear and are therefore not covered by the warranty. However, we are committed to providing after-sales service to replace batteries and straps for an additional fee.

How to claim the warranty:

To claim your warranty, please follow these steps:

1. Carefully keep your warranty certificate and proof of purchase, as they will be required for any warranty claim.

2. In the event of a watch malfunction, contact our customer service as soon as possible to report the problem and arrange for the return of your watch for evaluation.

3. Once we receive your watch, our qualified watchmakers will perform a thorough evaluation to determine if the malfunction is covered by the warranty.

4. If the problem is covered, we will repair or replace your defective watch at no additional cost. If the problem is not covered, we will contact you to discuss repair or replacement options at your expense.

At PSB WATCHES, we are committed to providing superior quality watches and exceptional customer service. Our 2-year warranty is designed to give you peace of mind when you choose one of our watches, as we are here to support our products and our customers every step of the way. Please note that the warranty process can sometimes take several weeks: diagnosis, spare part ordering, etc.

For any further questions about our warranty conditions or for assistance with a claim, please do not hesitate to contact our customer service team.